Legal
Refund Policy
Draft for legal review. Not final.
This Refund Policy is a placeholder. The business has not yet decided its refund policy, so none is promised here.
What the system does today: if Stripe reports a full refund or a dispute, the unused passes from that purchase are removed from the host's balance automatically. Passes already used cannot be taken back and the purchase is flagged for a person to review. A partial refund is flagged for review and changes no balance.
Items to decide and then write here: when refunds are given, for unused versus used passes, and how to ask.